Return Policy
Food Items
Thank you for shopping at Sunwall Artisanal. We strive to provide high-quality, unique products that you’ll love. If for any reason you are not completely satisfied with your purchase, we're here to help.
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Returns
Due to the perishable nature of food products, we have a limited return policy. We only accept returns for the following reasons:
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The product was damaged or spoiled upon arrival.
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The product received is incorrect (wrong item).
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Return Process
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Contact Us: Please contact our customer service team within 48 hours of receiving your order to initiate a return. Email us at support@sunwallartisanal.com with your order number, a description of the issue, and photos of the product.
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Approval: Once your return request is approved, we will provide instructions on how to proceed. Do not return any products without receiving approval from our customer service team.
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Refund or Replacement: Upon receipt and inspection of the returned item, we will notify you of the status of your refund or replacement. If your return is approved, we will process a refund to your original method of payment or send a replacement product, as per your preference.
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Non-Returnable Items
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Opened or partially consumed products.
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Products returned without prior approval.
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Products returned beyond the 48-hour window.
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Shipping
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You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@sunwallartisanal.com.
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Contact Us
If you have any questions about our return policy, please contact us at: Email: support@sunwallartisanal.com Phone: 910-581-5323
Thank you for shopping with us and for understanding our return policy.
Non Food Items
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.
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Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In the original packaging.
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Accompanied by the receipt or proof of purchase.
Return Process
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Initiate a Return: To start a return, please contact our customer service team at support@sunwallartisanal.com with your order number and reason for return.
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Approval: Once your return request is approved, we will provide instructions on how to send your item back to us. Please do not send your purchase back without receiving approval first.
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Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
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Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@sunwallartisanal.com and we will provide instructions on how to proceed.
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Contact Us
If you have any questions about our return policy, please contact us at: Email: support@sunwallartisanal.com Phone: 910-581-5323
Thank you for shopping with us!